During operation of the charging station, malfunctions can occur, recommendations for eliminating which are given in this table. Please note: in all situations it is necessary to call 8 (812) 640-40-60.
Malfunction
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Possible reason
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Remedy
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Charging station does not respond
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No power to the charging station
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Check all connections;
check the status of automata.
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Charging process does not start
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Customer charging card is not recognized;
emergency stop button pressed.
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Use the correct map;
turn and press the emergency stop button to return to its original position.
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The charging process is spontaneously interrupted.
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Charging session is interrupted by an electric vehicle:
- unable to identify traction battery
- overheating of traction battery detected
- communication error of the charging station and the vehicle
- the current value requested by the electric car exceeds that provided by the charging station
- voltage of the traction battery is lower or higher than normal
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Contact an authorized maintenance service to diagnose the on-board electric vehicle systems. |
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