During operation of the charging station, malfunctions can occur, recommendations for eliminating which are given in this table. Please note: in all situations it is necessary to call 8 (812) 640-40-60.
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Malfunction
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Possible reason | Remedy |
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Charging station does not respond
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No power to the charging station
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Check all connections;
check the status of automata.
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Constantly triggered protection device
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Defect in grounding;
for a charged electric vehicle, special grounding is necessary;
charging cable malfunction;
charging station malfunction.
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Check electrical wiring for damage and replace damaged wiring;
check the charging station for condensate in the case or moisture in the electrical connections;
measure ground resistance and compare with the value required by the electric vehicle supplier.
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The indicator is permanently red.
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One of the security devices worked;
mistake.
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Check the status of protection devices;
inform the technical support service.
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The indicator is constantly lit in yellow
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An electric vehicle is not connected to the charging station;
electric vehicle fully charged;
charging cable defective;
the car is programmed with a timer;
ground resistance is higher than supported.
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Check the correct connection of the connector (plug) of the charging cable and the input connector of the electric vehicle;
check grounding;
change the timer settings in the electric car.
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Connector (plug) charging cable does not come out of the input connector of the charging station
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The card used to complete the charging process is not read correctly (the indicator flashes purple). |
Use the same card as when starting the charging process;
check the status of the charging cable locking mechanism.
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